My last few interactions with an insurance company were moderately annoying but far from terrible - I would absolutely loathe having those replaced by a machine, given the terrible quality of every AI "assistant" I've ever used.
Similarly, I was just forced to talk to an insurance company and the only way I got any response was by talking to a human. The more robotic they are, instead of working around known issues, the more likely we are to get to a satisfactory solution (e.g. don't overcharge me and then do nothing about it).
Right. I wouldn't say that my interactions with those people were great, but they weren't nearly as bad as any of the automated systems that I've used.
Also, I think you may have made a typo that negated the meaning of some of your comment (but I believe I can understand what you meant anyway).
