I'm happy the post achieved it's intended effect, which was to get someone at Coinbase to respond. So yeah, I'll be the first to admit that I abused the HN post by turning it into a defacto customer service request instead of something newsworthy.
But, on the other hand, this is somewhat newsworthy. You have a company trying to start up in a very tough space where you need to be super-reliable and super-transparent. Coinbase's actions this entire week were neither. Let me repeat that important middle part. An entire week. This is not an "OMG my transaction took a day instead of an hour!" for one or two people.
It's not like I was posting a customer service request for myself. Look at twitter and you'll see a lot of people with troubles greater than mine.
Perhaps I should have prompted some Bitcoin-related blogger to write a nasty post and then link to it? Would that have turned the post into a "news" one and passed the gate?
"Perhaps I should have prompted some Bitcoin-related blogger to write a nasty post and then link to it? Would that have turned the post into a "news" one and passed the gate?"
As per PG's guidelines, that is the only compliant way. If I were him I'd much rather have the conversation on HN than to have the blogosphere or financial media light up over a controversy.
But, on the other hand, this is somewhat newsworthy. You have a company trying to start up in a very tough space where you need to be super-reliable and super-transparent. Coinbase's actions this entire week were neither. Let me repeat that important middle part. An entire week. This is not an "OMG my transaction took a day instead of an hour!" for one or two people.
It's not like I was posting a customer service request for myself. Look at twitter and you'll see a lot of people with troubles greater than mine.
Perhaps I should have prompted some Bitcoin-related blogger to write a nasty post and then link to it? Would that have turned the post into a "news" one and passed the gate?